tag:status.deepgram.com,2005:/historyDeepgram Status - Incident History2024-03-29T05:23:40ZDeepgramtag:status.deepgram.com,2005:Incident/203637612024-03-26T17:58:18Z2024-03-26T17:58:18Z[Deepgram API] Elevated Batch Error Rates<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>17:58</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved. All systems are operational.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>17:50</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating elevated 5xx error rates returned from batch requests to our API platform.</p>tag:status.deepgram.com,2005:Incident/203343442024-03-23T03:01:29Z2024-03-23T03:01:29ZIncrease Redaction Error Rates<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>03:01</var> UTC</small><br><strong>Resolved</strong> - All requests using the redaction feature are now succeeding.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>00:02</var> UTC</small><br><strong>Investigating</strong> - We are investigating increased error rates with requests using the redaction feature.</p>tag:status.deepgram.com,2005:Incident/201179372024-03-01T00:35:19Z2024-03-01T00:35:19Z[Deepgram API] Elevated Batch Error Rates<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>00:35</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved. All systems are operational.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>00:32</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating elevated 5xx error rates returned from batch requests to our API platform.</p>tag:status.deepgram.com,2005:Incident/199954582024-02-15T23:13:21Z2024-02-15T23:13:21Z[Deepgram API] Elevated Batch Error Rates<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>23:13</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved. All systems are operational.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>22:35</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating elevated 5xx error rates returned from batch requests to our API platform.</p>tag:status.deepgram.com,2005:Incident/199632362024-02-12T01:19:20Z2024-02-12T01:19:20Z[Deepgram API] Elevated Streaming Error Rates<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>01:19</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved. All systems are operational.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>01:18</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating elevated 5xx error rates for streaming requests returned from our API platform.</p>tag:status.deepgram.com,2005:Incident/198966492024-02-02T21:53:10Z2024-02-02T21:53:10Z[Deepgram API] Elevated Streaming Error Rates<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>21:53</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved. All systems are operational.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>21:52</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating elevated 5xx error rates for streaming requests returned from our API platform.</p>tag:status.deepgram.com,2005:Incident/198682042024-01-30T18:02:39Z2024-01-30T18:02:39Z[Deepgram API] Elevated Batch Error Rates<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>18:02</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>16:47</var> UTC</small><br><strong>Monitoring</strong> - Error rates are no longer elevated, continuing to investigate the incident.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>16:22</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating elevated 5xx error rates returned from batch requests to our API platform.</p>tag:status.deepgram.com,2005:Incident/198414412024-01-26T22:55:50Z2024-01-26T22:55:50ZInvestigating issues connecting to on-premise license server.<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>22:55</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>22:40</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>22:40</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.<br />Start time of incident was 21:36 UTC<br />Resolved time of incident was 22:28 UTC</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>22:24</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating failures to connect to license.deepgram.com. New on-premise license-proxy servers and on-premise images connecting directly to license.deepgram.com will be impacted.</p>tag:status.deepgram.com,2005:Incident/198341342024-01-26T01:04:49Z2024-01-26T01:04:49ZElevated Streaming Error Rates<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>01:04</var> UTC</small><br><strong>Resolved</strong> - Elevated error rates for streaming requests observed from 00:37 to 00:40, 1/26/2024 UTC which received an incorrect HTTP response of 405.</p>tag:status.deepgram.com,2005:Incident/198024752024-01-23T07:15:35Z2024-01-23T07:15:35Z[Deepgram API] Elevated Streaming Error Rates<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>07:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. A single allocation of one of the services was found to be responsible for the issue. A small percentage of streaming requests would have initially failed to connect during this time but then succeed upon retry.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>06:31</var> UTC</small><br><strong>Update</strong> - We are investigating elevated error rates for streaming requests beginning around 0540 UTC</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>06:14</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating elevated 5xx error rates for streaming requests returned from our API platform.</p>tag:status.deepgram.com,2005:Incident/198023812024-01-23T06:07:18Z2024-01-23T06:07:18Z[Deepgram API] Elevated Streaming Error Rates<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>06:07</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved. All systems are operational.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating elevated 5xx error rates for streaming requests returned from our API platform.</p>tag:status.deepgram.com,2005:Incident/197693082024-01-19T20:26:14Z2024-01-19T20:26:14Z[Deepgram API] Elevated Batch Error Rates<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>20:26</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved. All systems are operational.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>20:15</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating elevated 5xx error rates returned from batch requests to our API platform.</p>tag:status.deepgram.com,2005:Incident/196497712024-01-08T20:10:21Z2024-01-08T20:10:21Z[Deepgram API] Elevated Batch Error Rates<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>20:10</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved. All systems are operational.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>20:09</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating elevated 5xx error rates returned from batch requests to our API platform.</p>tag:status.deepgram.com,2005:Incident/196476092024-01-08T16:09:47Z2024-01-08T16:09:47Z[Deepgram API] Elevated Batch Error Rates<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>16:09</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved. All systems are operational.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>16:08</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating elevated 5xx error rates returned from batch requests to our API platform.</p>tag:status.deepgram.com,2005:Incident/195961012024-01-02T21:40:26Z2024-01-02T21:40:26Z[Deepgram API] Elevated Streaming Error Rates<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>21:40</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved. All systems are operational.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>21:36</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating elevated 5xx error rates for streaming requests returned from our API platform.</p>tag:status.deepgram.com,2005:Incident/195959822024-01-02T21:22:24Z2024-01-02T21:22:24Z[Deepgram API] Elevated Streaming Error Rates<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>21:22</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved. All systems are operational.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>21:16</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating elevated 5xx error rates for streaming requests returned from our API platform.</p>tag:status.deepgram.com,2005:Incident/195014222023-12-29T02:18:32Z2023-12-29T02:18:32Z[Deepgram Statuspage] Automation Testing<p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>02:18</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>21:43</var> UTC</small><br><strong>Scheduled</strong> - We are conducting a scheduled maintenance to test our incident declaration and resolution automation for Statuspage. <br /><br />Any incidents declared during this period will be for testing purposes only, and the Deepgram transcription API functionality and uptime will not be affected.</p>tag:status.deepgram.com,2005:Incident/192431952023-11-29T17:16:28Z2023-11-29T17:16:28Z[Deepgram API] Elevated Batch Error Rates<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>17:16</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved. All systems are operational.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>16:07</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating elevated 5xx error rates returned from batch requests to our API platform.</p>tag:status.deepgram.com,2005:Incident/192365822023-11-28T22:03:24Z2023-11-28T22:03:24Z[Deepgram API] Monitoring Streaming Latency<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>22:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>19:27</var> UTC</small><br><strong>Monitoring</strong> - We are monitoring increased streaming latency.</p>tag:status.deepgram.com,2005:Incident/191938692023-11-22T10:55:12Z2023-11-22T14:59:22Z[Deepgram API] Elevated Connection Timeout Error Rates<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>10:55</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved. All systems are operational.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>10:12</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating a networking issue that is causing elevated connection timeout errors returned from our API platform.</p>tag:status.deepgram.com,2005:Incident/191880702023-11-21T16:44:37Z2023-11-21T16:44:37ZIncreased Error Rate for Whisper Cloud<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>16:44</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>15:36</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>15:31</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>tag:status.deepgram.com,2005:Incident/191085962023-11-13T18:44:01Z2023-11-13T18:44:01ZDocumentation Connectivity Errors<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>18:44</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>15:39</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>15:30</var> UTC</small><br><strong>Identified</strong> - We have identified an issue with the availability of our developer documentation.</p>tag:status.deepgram.com,2005:Incident/190848692023-11-10T14:34:34Z2023-11-10T14:34:34Z[Deepgram API] Elevated Batch Error Rates<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>14:34</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved. All systems are operational.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>14:33</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating elevated 5xx error rates returned from batch requests to our API platform.</p>tag:status.deepgram.com,2005:Incident/190126952023-11-03T19:28:02Z2023-11-03T19:28:02ZElevated errors rates and timeouts<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>19:28</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>18:33</var> UTC</small><br><strong>Monitoring</strong> - The incident has resolved and we are monitoring the API platform.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>17:57</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating elevated 5xx error rates and timeouts to our API platform.</p>tag:status.deepgram.com,2005:Incident/189992892023-11-02T12:08:12Z2023-11-02T12:08:12Z[Deepgram API] Elevated Connection Timeout Error Rates<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:08</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved. All systems are operational.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>11:49</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating a networking issue that is causing elevated connection timeout errors returned from our API platform.</p>