Deepgram Status

Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

Deepgram data center networking issue

Resolved - This incident has been resolved.
Oct 19, 01:00 UTC

Monitoring - Additional compute capacity has been added and API performance has been restored to normal levels. We will be monitoring carefully throughout the day, and there is a possibility for recurrences of reduced performance for the remainder of the business day.
Oct 18, 16:06 UTC

Identified - The issue has been identified and a fix is being implemented. Before the fix was implemented, all APIs had a partial outage, and streaming connections had severely increased latency.
Oct 18, 15:24 UTC

Investigating - Early this morning one of our primary data centers experienced a major networking issue. The datacenter is currently offline as a result. Our infrastructure team is actively working to bring the datacenter online.

In response, we have increased compute with a hyperscaler cloud to offset the loss of one of our datacenters. Despite this mitigation, there will likely be partial outages and degraded performance of the API throughout the business day until the root cause can be resolved and the datacenter comes back online.

We will closely monitor as traffic demands increase in the next few hours. If you use both Deepgram’s hosted API as well as a self-hosted Deepgram deployment, you may consider scaling up your self-hosted environment today in order to accommodate more traffic in that environment.
Oct 18, 15:18 UTC

Oct 18, 2024

[Deepgram API] Elevated TTS Error Rates

Resolved - Additional updates will be tracked here: https://status.deepgram.com/incidents/2qpx4m9p8lrl
Oct 18, 15:21 UTC

Update - We are continuing to monitor for any further issues.
Oct 18, 14:16 UTC

Monitoring - We updated our DNS routing to route traffic away from the instances responsible for the issue. We will continue to monitor through the morning until fully resolved.
Oct 18, 07:05 UTC

Investigating - We are currently investigating elevated 5xx error rates returned from text-to-speech requests to our API platform.
Oct 18, 04:42 UTC

[Deepgram API] Elevated Streaming Error Rates

Resolved - Additional updates will be tracked here: https://status.deepgram.com/incidents/2qpx4m9p8lrl
Oct 18, 15:20 UTC

Update - We are continuing to monitor for any further issues.
Oct 18, 14:16 UTC

Monitoring - We updated our DNS routing to route traffic away from the instances responsible for the issue. We will continue to monitor through the morning until fully resolved.
Oct 18, 07:04 UTC

Investigating - We are currently investigating elevated 5xx error rates for streaming requests returned from our API platform.
Oct 18, 04:46 UTC

[Deepgram API] Elevated Batch Error Rates

Resolved - Additional updates will be tracked here: https://status.deepgram.com/incidents/2qpx4m9p8lrl
Oct 18, 15:20 UTC

Update - We are continuing to monitor for any further issues.
Oct 18, 14:16 UTC

Monitoring - We updated our DNS routing to route traffic away from the instances responsible for the issue. We will continue to monitor through the morning until fully resolved.
Oct 18, 07:04 UTC

Investigating - We are currently investigating elevated 5xx error rates returned from batch requests to our API platform.
Oct 18, 04:49 UTC

Oct 17, 2024

No incidents reported.

Oct 16, 2024

[Deepgram API] Elevated Error Rates

Resolved - This incident has been resolved.
Oct 16, 01:00 UTC

Update - The aforementioned fix has reduced error rates since it was implemented.

Error rates continue to be elevated at this time, and we are working on additional remediations to restore the system to full performance.
Oct 15, 19:30 UTC

Monitoring - A fix has been implemented and we are monitoring the results.

Previous to the fix, batch/pre-recorded speech-to-text API requests had elevated 5XX error rates, and streaming speech-to-text API requests had elevated 429 error rates.
Oct 15, 17:34 UTC

Investigating - We are currently investigating elevated 5xx error rates returned from batch requests to our API platform.
Oct 15, 16:00 UTC

Oct 15, 2024

[Deepgram API] Elevated Batch Error Rates

Resolved - This incident is resolved. All systems are operational.
Oct 15, 15:55 UTC

Investigating - We are currently investigating elevated 5xx error rates returned from batch requests to our API platform.
Oct 15, 15:30 UTC

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

[Deepgram API] Elevated Connection Timeout Error Rates

Resolved - This incident has been resolved.
Oct 8, 17:49 UTC

Monitoring - We are continuing to monitor for any signs of connectivity issues to one of our data centers. The last recorded issues was at 6/10/2024 5:32 UTC.
Oct 6, 16:02 UTC

Update - We are investigating reports of intermittent connectivity issues with the internet service provider to one of our data centers.
Oct 6, 01:26 UTC

Investigating - We are currently investigating a networking issue that is causing elevated connection timeout errors returned from our API platform.
Oct 6, 00:59 UTC