Resolved -
As of 10:00 UTC, the issues from OpenAI models is being resolved.
Feb 17, 20:16 UTC
Investigating -
We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-OpenAI think provider. The incident started at 14:40 UTC.
Feb 17, 16:15 UTC
Resolved -
This incident has been resolved.
Feb 16, 23:32 UTC
Update -
We are continuing to investigate this issue.
Feb 16, 17:08 UTC
Investigating -
We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-OpenAI think provider. The incident started at 16:30 UTC.
Feb 16, 17:08 UTC
Resolved -
The incident has been resolved.
Feb 13, 21:28 UTC
Investigating -
We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-OpenAI think provider. The incident started at 17:47 UTC
Feb 12, 17:47 UTC