Voice Agent third-party provider instability (ChatGPT 4o)

Incident Report for Deepgram

Resolved

This incident has been resolved.
Posted May 12, 2026 - 16:55 UTC

Identified

We are currently observing elevated error rates from our downstream third-party provider, OpenAI specifically with the ChatGPT 4o model. Deepgram infrastructure, including our canaries, remains healthy.
Posted May 11, 2026 - 16:35 UTC
This incident affected: Deepgram Public API (api.deepgram.com) (Voice Agent API: Downstream Providers).
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