Deepgram Status

Elevated errors when using Google Gemini models with Voice Agent

Identified - We have identified the cause of elevated error rates affecting Voice Agent requests that use Google Gemini models. A recent change on Google's side to how API keys operate is causing requests to fail, and our team is rolling out updated credentials to resolve it. Until the update is complete, customers may see intermittent failures for Gemini-model requests — concentrated in the first half of each hour, with most requests succeeding in the second half. Other Voice Agent models are unaffected. We are actively working on the fix and will update when resolved.
Jun 17, 2026 - 20:54 UTC

Investigating - We are currently investigating elevated error rates affecting Voice Agent requests that use Google Gemini models. During this period, some requests to Google models (including gemini-2.5-flash-lite) may fail or time out. Other Voice Agent functionality and non-Google models are not affected. Our team is actively working to identify the cause and restore full service. We will provide an update shortly.

To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
Jun 17, 2026 - 18:00 UTC

Deepgram Public API (api.deepgram.com) Degraded Performance

Batch API Operational

Streaming API Operational

TTS API Operational

Voice Agent API Operational

Voice Agent API: Downstream Providers Degraded Performance

DG Whisper Cloud Operational

On-Premise Operational

License Validation Operational

Usage API Operational

Developer Console / Management APIs Operational

Developer Console Operational

API Playground Operational

Management APIs Operational

Documentation Operational

Developer Documentation Operational

Deepgram Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 19, 2026

No incidents reported today.

Jun 18, 2026

Degraded performance on Nova streaming STT

Resolved - Nova-3 and Nova-2 streaming STT experienced elevated websocket connection errors and websocket disconnections between 13:00 - 16:00 UTC.
Jun 18, 13:00 UTC

Jun 17, 2026

Unresolved incident: Elevated errors when using Google Gemini models with Voice Agent.

Jun 16, 2026

Degraded performance — Flux streaming Speech-to-Text

Resolved - This incident has been resolved. A degradation affecting a subset of streaming Speech-to-Text (Flux) sessions, where connections terminated before returning a transcript, has been mitigated and service has been operating normally since. We're continuing to monitor and apologize for the disruption.
Jun 16, 14:00 UTC

Identified - We identified a degradation affecting a subset of Flux streaming Speech-to-Text sessions, where connections terminated before returning a transcript. We've isolated it to specific degraded hosts and are mitigating.
Jun 16, 13:00 UTC

Investigating - Some streaming Speech-to-Text connections on the Flux model established successfully but then terminated a few seconds into the session due to an internal error, before returning a final transcript. Applications relying on final transcripts (e.g. IVR/voice-agent flows) would have seen sessions open with no transcript returned.
Jun 15, 11:00 UTC

Jun 15, 2026

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.