Deepgram Status

Downstream third-party provider outage (OpenAI LLMs)

Update - We are still continuing to see increased errors using the OpenAI models in the Voice Agent API workflow. We have reached out and communicated with OpenAI to help resolve.
Oct 27, 2025 - 23:31 UTC

Update - We are continuing to see elevated error rates with OpenAI models in the Voice Agent API workflow. We have reached out and communicated with OpenAI to help resolve.
Oct 23, 2025 - 18:20 UTC

Update - We're seeing elevated error rates (500 Internal Server Error) with OpenAI models in the Voice Agent API.

Our team is actively investigating and communicating with OpenAI to find a path to resolution, and a path to mitigation in the short term. Our metrics show degraded service for 4o-mini, 4.1-mini, 4.1 nano, 4.1, and possibly other OpenAI models.

We are continuing to monitor, investigate, and work with OpenAI to resolve.

As a workaround, we recommend switching to a different model or provider.
Oct 22, 2025 - 18:07 UTC

Identified - A service degradation and partial outage began at approximately 16:44 UTC.
Oct 22, 2025 - 16:44 UTC

Deepgram Public API (api.deepgram.com) Partial Outage

Batch API Operational

Streaming API Operational

TTS API Operational

Voice Agent API Operational

Voice Agent API: Downstream Providers Partial Outage

DG Whisper Cloud Operational

On-Premise Operational

License Validation Operational

Usage API Operational

Developer Console / Management APIs Operational

Developer Console Operational

API Playground Operational

Management APIs Operational

Documentation Operational

Developer Documentation Operational

Deepgram Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 29, 2025

No incidents reported today.

Oct 28, 2025

Increased Latency Over Streaming STT and Voice Agent API

Resolved - This issue has been resolved.
Oct 28, 16:20 UTC

Monitoring - The increased latency issue has significantly improved. We will continue to monitor the performance.
Oct 28, 16:20 UTC

Update - We identified a potential source of increased latency and are currently monitoring a mitigation step.
Oct 28, 16:00 UTC

Investigating - We are currently investigating increased latency over our streaming STT API and Voice Agent API.
Oct 28, 14:02 UTC

Oct 27, 2025

Unresolved incident: Downstream third-party provider outage (OpenAI LLMs).

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

Oct 23, 2025

Oct 22, 2025

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

Elevated error rates for Voice Agent API when using OpenAI LLMs

Resolved - As of 21:00 UTC on October 16th, OpenAI's LLMs are no longer returning 500 errors.
Oct 16, 21:00 UTC

Investigating - We're seeing elevated error rates with OpenAI models in the Voice Agent API.

Our team is actively investigating and working with OpenAI to find a path to resolution, and a path to mitigation in the short term. Our metrics show degraded service for 4o-mini, 4.1-mini, 4.1 nano, 4.1, and possibly other OpenAI models.

A service degradation began at approximately 23:00 UTC on October 9th. The service degraded further at 22:00 UTC on October 14th, and then again at 23:00 UTC on October 15th. We are continuing to monitor, investigate, and work with OpenAI to resolve.

As a workaround, we recommend switching to a different model or provider.
Oct 9, 23:00 UTC

Oct 15, 2025

No incidents reported.