Investigating - We are currently observing elevated error rates from our downstream third-party provider, Anthropic specifically with the Claude Sonnet 4.5 model. Deepgram infrastructure, including our canaries, remains healthy.
Apr 24, 2026 - 05:45 UTC
Identified - We are currently observing elevated error rates from our downstream third-party provider, Google Gemini LLMs. Deepgram infrastructure, including our canaries, remains healthy; however, Voice Agent customers using bring-your-own (BYO) Gemini LLMs may experience degraded performance or intermittent failures on LLM think requests.

We are monitoring the situation and tracking the provider’s status at https://aistudio.google.com/status. We will provide further updates as more information becomes available or if we observe broader impact.

Apr 21, 2026 - 15:59 UTC
Deepgram Public API (api.deepgram.com) Degraded Performance
Batch API Operational
Streaming API Operational
TTS API Operational
Voice Agent API Operational
Voice Agent API: Downstream Providers Degraded Performance
DG Whisper Cloud Operational
On-Premise Operational
License Validation Operational
Usage API Operational
Developer Console / Management APIs Operational
Developer Console Operational
API Playground Operational
Management APIs Operational
Documentation Operational
Developer Documentation Operational
Deepgram Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 1, 2026

No incidents reported today.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026
Resolved - A small number of customers experienced disruptions to STT fetch requests, callbacks, and third-party providers within Voice Agent, as well as 503 errors on API calls for usage lookups and token creation. The majority of customers were unaffected.
Apr 27, 14:14 UTC
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

Unresolved incident: Voice Agent third-party provider instability (Claude Sonnet 4.5).

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

Unresolved incident: Voice Agent third-party provider instability (Google Gemini LLMs).

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026
Resolved - This incident has been resolved.
Apr 18, 03:48 UTC
Update - We are continuing to investigate this issue.
Apr 18, 03:48 UTC
Investigating - We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
Apr 17, 20:56 UTC
Apr 17, 2026