Outbound networking issues affecting STT PreRecorded API requests with callbacks, TTS Batch (HTTP) requests with callbacks, and Voice Agent API BYO 3rd party providers (LLM and TTS)

Incident Report for Deepgram

Monitoring

A network infrastructure fix was implemented at 18:15 UTC and the behavior was immediately resolved. We are continuing to monitor carefully.
Posted Apr 10, 2026 - 18:15 UTC

Identified

A networking incident was identified which resulted in failed callbacks on STT PreRecorded API requests and TTS Batch requests. The issue also affected Voice Agent API sessions with LLM and TTS providers. We have identified a fix and are monitoring traffic. The source of the issue is being investigated.
Posted Apr 10, 2026 - 17:27 UTC
This incident affects: Deepgram Public API (api.deepgram.com) (Batch API, TTS API, Voice Agent API, Voice Agent API: Downstream Providers).
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