We are still continuing to see increased errors using the OpenAI models in the Voice Agent API workflow. We have reached out and communicated with OpenAI to help resolve.
Posted Oct 27, 2025 - 23:31 UTC
Update
We are still continuing to see increased errors using the OpenAI models in the Voice Agent API workflow. We have reached out and communicated with OpenAI to help resolve.
Posted Oct 24, 2025 - 17:47 UTC
Update
We are continuing to see elevated error rates with OpenAI models in the Voice Agent API workflow. We have reached out and communicated with OpenAI to help resolve.
Posted Oct 23, 2025 - 18:20 UTC
Update
We're seeing elevated error rates (500 Internal Server Error) with OpenAI models in the Voice Agent API.
Our team is actively investigating and communicating with OpenAI to find a path to resolution, and a path to mitigation in the short term. Our metrics show degraded service for 4o-mini, 4.1-mini, 4.1 nano, 4.1, and possibly other OpenAI models.
We are continuing to monitor, investigate, and work with OpenAI to resolve.
As a workaround, we recommend switching to a different model or provider.
Posted Oct 22, 2025 - 18:07 UTC
Identified
A service degradation and partial outage began at approximately 16:44 UTC.
Posted Oct 22, 2025 - 16:44 UTC
This incident affects: Deepgram Public API (api.deepgram.com) (Voice Agent API: Downstream Providers).