Issues with downstream LLM provider in Voice Agent API

Incident Report for Deepgram

Resolved

This incident has been resolved.
Posted Apr 18, 2026 - 03:48 UTC

Update

We are continuing to investigate this issue.
Posted Apr 18, 2026 - 03:48 UTC

Investigating

We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
Posted Apr 17, 2026 - 20:56 UTC
This incident affected: Deepgram Public API (api.deepgram.com) (Voice Agent API).