Voice Agent API Degraded Performance

Incident Report for Deepgram

Resolved

This incident has been resolved.
Posted Mar 18, 2026 - 17:00 UTC

Update

We are continuing to monitor this issue.
Posted Mar 18, 2026 - 15:30 UTC

Identified

There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
Posted Mar 18, 2026 - 15:00 UTC
This incident affected: Deepgram Public API (api.deepgram.com) (Voice Agent API: Downstream Providers).