Voice Agent API Degraded Service

Incident Report for Deepgram

Investigating

There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
Posted Mar 20, 2026 - 16:53 UTC
This incident affects: Deepgram Public API (api.deepgram.com) (Voice Agent API: Downstream Providers).