Voice Agent API Degraded Service

Incident Report for Deepgram

Resolved

This incident has been resolved
Posted Mar 23, 2026 - 18:53 UTC

Investigating

There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
Posted Mar 20, 2026 - 16:53 UTC
This incident affected: Deepgram Public API (api.deepgram.com) (Voice Agent API: Downstream Providers).